How to request deletion of personal data associated with SLS Leads CRM operated by Smart Leading Solutions LLC.
1. Important: requests are reviewed
Submitting a public deletion request (or a Meta Platform data deletion callback) does not automatically delete data. An Admin verifies identity and scope, then processes the request. You will receive a reference number to keep for follow-up.
2. What may be involved
- User account fields (name, email, password hash, role, avatar, login times) — users are soft-deleted when removed through CRM admin tools.
- Client records — hard-deleted by Admin when a client is removed.
- Leads, tasks, report snapshots, metrics, audit logs, and branding as applicable to the request.
- Encrypted integration configs — disconnecting clears credentials; historical metrics are not automatically purged by disconnect alone.
Meta advertising insights metrics may exist without Meta lead form submissions being stored as CRM Lead records. Leads may still exist from GHL or website forms. Call tracking sync is currently a stub.
3. Retention context
There is no fixed automatic purge schedule for all data. Weekly backups keep the latest automatic weekly copy; versions keep the current plus 3 previous (max 4). Data may remain in backups until those copies rotate according to retention settings.
4. Submit a request
Use our deletion request form to open a ticket. Rate limits apply. We will not confirm whether an email address has a CRM user account.
5. Meta users
If you connected Meta to a client workspace, you may also use Meta’s app settings to request data deletion. Meta will call our callback endpoint; we store a confirmation code and show status at a public status URL. An Admin still verifies before completing deletion.
6. Contact
Contact us via our company website: https://smartleading.net/.